Turn up your screen brightness so the kiosk can read your barcode.

**iPhone:** [https://support.apple.com/en-us/HT202613#:~:text=Go%20to%20Settings%20%3E%20Display%20%26%20Brightness,left%20to%20adjust%20the%20brightness.](https://support.apple.com/en-us/HT202613#:~:text=Go%20to%20Settings%20%3E%20Display%20%26%20Brightness,left%20to%20adjust%20the%20brightness.)  
**Android:** [https://www.androidcentral.com/how-adjust-screen-brightness-and-sleep-settings-android](https://www.androidcentral.com/how-adjust-screen-brightness-and-sleep-settings-android)

**Other Possible Fixes:**

- Turn off the kiosk for 30 seconds and power back up.
- Make sure there are no updates in your SyncScan.Cloud dashboard. If there are updates, go ahead and update the kiosk.
- Kiosk still will not read wellness barcode/Aztech code/mobile ID? Let us know here: [https://syncscan.zendesk.com/hc/en-us](https://syncscan.zendesk.com/hc/en-us)